Seeing this and that, here and there, and joining the dots from a branding POV

Thursday, May 8, 2008

Where has all the love gone?/Published articles, Financial Express 4

Article in The Brand Wagon, Financial Express, May6 2008
Chakra Watch 4: Survival, Pleasure, Power, Love, Creative Expression, Transcendence, Spirituality: these are the seven basic life themes - based on the seven major chakras in the human body - that drive all human behaviour.
News reports of more and more elderly people living alone or checking into old age homes. Reports of marriages breaking down more frequently and faster. Reports of heightened rudeness in urban life. More intolerance in relationships all around. Reports of children committing suicide because of parental pressure. While everyone is saying “I want to be accepted as I am, for what I am” there is increasing unwillingness to accept others as they are. There is not too much place for compassion in the workplace, with competence and competition getting celebrated. With selfishness, restlessness and aggression becoming virtues, nobody really believes that the meek will inherit the world any more…not even in India. And certainly not in the cricket field. To turn the other Gandhian cheek nowadays is considered foolish. Except in an occasional Munnabhai. India’s Heart Chakra is definitely weakening.

Heart Chakra or Anahata people have by nature, a selfless state of mind. More open to sharing and caring, more given to empathy and sympathy, careful not to hurt, generous and kind, they bring peace and calm to those around them. Harmonious relationships are very important to them. To them life is not a competition, certainly not at the cost of relationships. They are more able to give and more gracious and forgiving than normal. Look around and spot the person in your office who people tend to go to, to share their problems and ask for a shoulder to cry on; the person who goes out of his or her way to take up other people’s causes. Spot the person who has more patience with other people’s weaknesses, is the best team player, stays back to help others, and generally seems to have a lot of faith in the human race. Spot the person who is best at understanding other people’s problems, and the best at being genuinely happy at other people’s successes, and you’ld have spotted a strong Heart Chakra person. If in a roomful of boisterous 15 year olds, you find one whose heart is breaking for the pigeon caught in the balcony not knowing how to fly back out through the bars, then you know you have a spotted person with a good Heart Chakra.

Anahata brands bring harmony, calmness, generosity, grace, cooperation, unconditional love. Anahata brands offer payoffs like : helps me to maintain good relationships with others; helps me to accept others as they are; reflects my calm and peaceful nature; reflects my helpful nature; makes me face unfriendly situations with politeness ; brings out the kindness and compassion in me; makes others come to me for solace; reflects my sentimental nature.

The innocent charm of the Hutch ads, the heart tug of the Airtel grandfather playing chess, the reassurance of many finance and insurance brands , the ads that show sons and daughters taking care of their ageing parents, or the boys in the Surf and Lifebouy ads, appeal to the Heart Chakra needs in all of us. As does the spirit behind “Hum Hain Na” – be it the movie or the ads.


The most significant aspect of India’s changing Heart Chakra is our changing attitudes to the relationships in our lives. The key point is that the focus is on what we want from our relationships rather than what we are willing to give. The Power and the Glory, a Brand Chakras study on the global Indian showed that young Indians chasing power and fame put career ahead of family, and manage the situation by getting the family to buy into his vision for himself and explaining that they will all benefit from his success. Even friends and networking is important because “you never know when they will come in useful”. Friend or spouse, the expectation is inspiration and support in the hunt for fame and glory, over compassion and solace. Mother India, a Brand Chakras study on mothers and children revealed that even mother’s love is not selfless any more. For all her effort, the mother wants her child to reach a position of power and influence – and tell the world that he got there because of her. While she may justify it as “I am saying all this for you only” , clearly she is judging her own success as a mother through the worldly success of her child. A study on Chakra Payoffs from matrimony revealed the dominance of Survival and Power Chakra payoffs in what young marriage prospects seek : security and stability Survivla Chakra payoffs; courage, optimism, control- Power Chakra payoffs. Interestingly, men tended to seek peace, companionship and emotional support more than women, while women focused a lot on freedom and money. As a talk show panel said the other night, money is sexier than even sex.

All consumer conversations around the payoff “helps me maintain good relationships with others” shows a strong “matlabi” tendency. Even food brands that earlier said “so tasty that you’ll want to share” now prefer to say “so tasty that you want it all for yourself”.

Perhaps the only anti-trend is the increasing value of social responsibility – but is even that genuine compassion or just one more way to get attention, build influence, and acquire a halo? Or an unconscious “prayaschit” for lack of genuine kindness and compassion in our day-to-day relationships?